There are a few ways to help a student that has forgotten their password.
- If the student is one of your class sections, you can reset the student's password from the Teacher Dashboard. Sign in to your teacher account, go to your dashboard, go to the section with the student, go to the "Manage Students" tab, and look for the "Reset Password" or "Show Secret" button in the student's row.
This is what it will look like for a student with a word or picture password:
This is what it will look like for an account with a personal login:
- If your student signs in with an email address that can receive email (or provided a parent email address that can receive email) they can use the "Forgot Password" link listed on the sign in page to reset their password.
Many schools block our emails, and those password reset emails don't get through to students. If this is the case for your school, look at the step 3.
- If your student cannot receive email and is not in your section, please contact us at firstname.lastname@example.org to receive a reset link for the student account. Note that you must be a verified teacher to get reset links. Learn how to become a verified teacher here.