A developer console serves as a logging tool that records details about the backend processes of websites and applications you use. This logged information aids our engineering team in resolving any problems you might encounter.

If you are requested to share a screenshot of your developer console, please refer to the provided instructions specific to the browser or application in question:

Google Chrome

Step 1: To open the console in Chrome, use the keyboard shortcut: "Cmd + Option + J" (on a Mac) or "Ctrl +Shift +J" (on Windows). As an alternative, you can right-click on the webpage and click "Inspect" to open the developer console.

Step 2: Click the "Console" tab in that window.

Step 3: From there, repeat the action that is causing the error/issue and take a full screenshot of the Console dialogue.

Firefox

Step 1: To open the console in Firefox, use the keyboard shortcut: "Cmd + Option +K" (on a Mac) or "Ctrl +Shift +J" (on Windows). As an alternative, you can right-click on the webpage and click "Inspect Element" to show the developer window.

Step 2: Select the "Console" tab in that window.

Step 3: From there, repeat the action that is causing the error/issue and take a full screenshot of the Console dialogue.

Safari

Step 1: To open the console in Safari, you must first enable the "Developer Menu" in the Mac menu bar. To do this, go to Safari in the Mac menu bar at the top of your screen and then select "Preferences."

Step 2: Once you have the Preferences Dialog box open, click on "Advanced" at the top and then tick the checkbox next to "Show Develop menu in menu bar." You can then exit the window.

Step 3: To open the console, you can use this keyboard shortcut: "Cmd + Option + C". As an alternative, you can right-click on the webpage and click "Inspect Element", and the developer window will appear.

Step 4: In the window that opens, click the "Console" tab.

Step 5: From there, repeat the action that is causing the error/issue and take a full screenshot of the Console dialogue.

Microsoft Edge

Step 1: To open the console in Microsoft Edge, you can use the following shortcut: "CTRL + Shift + I. As an alternative, you can right-click and select Inspect from the menu

Step 2: In the window that opens, click the "Console" tab.

Step 3: From there, repeat the action that is causing the error/issue and take a full screenshot of the Console dialogue.