Filing bug reports

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If you're experiencing issues with Code.org puzzles or accounts, email us at support@code.org! If you can give us as many details as possible in your initial bug report, we can get back to you sooner with a resolution. For example, if you're seeing a potential bug on a puzzle, please specify which course - stage - puzzle(s) this is occurring for, and the email address associated with your account (if any), or the students' usernames who are seeing issues with the site. For certain issues, we may also ask you to provide screenshots of what code blocks you're using, or provide screenshots of the Javascript console. 

How to access the Javascript console

Modern web browsers provide a Javascript console that allows developers to see errors or warnings that are occurring behind-the-scenes on a webpage, which are useful for troubleshooting bugs. You can use keyboard combinations listed below to open the console panel, shown here in a screenshot from a puzzle:

Screen_Shot_2018-04-09_at_1.52.08_PM.png

In Chrome: press Ctrl + Shift + J on a Windows computer, or Cmd (command) + Shift + J on a Mac.

In Safari: press Cmd + Opt (option) + C.

In Firefox: press Ctrl + Shift + J on a Windows computer, or Cmd + Shift + J on a Mac.

In Internet Explorer: press F12, then click the 'console' tab.

How to take screenshots

On a Mac:

  • Press command + shift + 3 for a full screenshot of your entire display
  • Press command + shift + 4 to take a partial screenshot
  • Screenshots will be saved to your desktop

On a Windows computer:

  • Press the PrtScn key on your keyboard to save a screenshot to your clipboard, which can be pasted into a document for saving.
  • Windows 10 computers will come default the Snipping tool installed. This tool can be used to take partial screenshots.

 

 

 

 

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